At Star World, we want our customers to have a worry-free shopping experience. If you face any issues with your purchase, our Refund & Return Policy ensures that you get the right solution.

Eligibility for Return

• Products can be returned within 3 days of delivery.

• Items must be unused, undamaged, and in original packaging.

• Proof of purchase (invoice/receipt) is required for all returns.

Non-Returnable Items

• Products that have been used, damaged, or altered after delivery.

• Software, digital products, or items with activation codes.

• Clearance sale or special offer items (unless defective).

Refund Conditions

• If the product is found defective or damaged upon delivery, you are eligible for a replacement or full refund.

• If you received the wrong product, we will arrange a replacement at no extra cost.

• Refunds will be processed via the same payment method used during purchase.

Return Process

1. Contact our customer service within 3 days of delivery.

2. Provide order details and reason for return.

3. Our team will guide you on how to return the product.

4. After verification, refund or replacement will be processed.

Shipping Costs for Returns

• If the return is due to our mistake (wrong/defective product), we will bear the return shipping cost.

• If the return is for any other reason (change of mind, wrong order by customer), the buyer must cover the shipping cost.

Important Notes

• Please check the product carefully at the time of delivery.

• Refunds may take 3–7 working days to process, depending on the payment method.