Warranty Service
At Star World, we provide genuine products with official warranty and after-sales support to ensure peace of mind for our customers.
Warranty Coverage
Warranty applies only to products that include a manufacturer’s or seller’s warranty card.
Coverage includes manufacturing defects, hardware malfunctions, and product faults under normal use.
Warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or external factors (such as power surges, liquid damage, or physical damage).
Warranty Period
Warranty periods vary depending on the product and manufacturer (e.g., 1 year, 2 years, or as mentioned on the warranty card).
Customers must keep the original invoice/receipt to claim warranty services.
Warranty Claim Process
Contact our customer service team with product details and proof of purchase.
Submit the product along with the warranty card and invoice.
Our team will inspect the product and process the warranty claim.
Depending on the case, the product may be repaired, replaced, or serviced under warranty terms.
Exclusions from Warranty
Physical damage, scratches, or broken parts.
Damage caused by liquid, fire, or accidents.
Issues due to unauthorized modifications or servicing by third parties.
Software-related issues (e.g., operating system errors, viruses).
Important Notes
Warranty support may take 7–30 working days, depending on the product and manufacturer.
Replacement is subject to product availability.
Star World acts as a facilitator between the customer and manufacturer/service provider for warranty claims.
